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247tech LiveSupport & Trouble Ticket Submission
247tech's technical support system known as LiveSupport(powered by inquero) has every feature necessary to solve your tech support issues directly from our web site.
Below are some of the most popular features of 247tech LiveSupport.
247tech support personel can assume full control of your systems without having to install proprietary applications on your worksations or servers. Your problems are solved as if we were sitting right at the desk.
Remote Diagnostics gathers technical information about your computer with a single click. Our support personel review current details about the operating system, service packs, IP configuration, free and total memory, and much more, quickly and easily without requiring help from the customer. Once collected, the diagnostic information can be saved, attached to a HelpDesk incident, or exported to standard formats for future reference.
Two-way file transfer allows our support personel to easily transfer files to and from a your workstations to apply patches, send URLs and updates, or receive log files from the end user during a remote control session. File transfer requires your approval prior to each transaction for maximum security. In some cases – such as internal helpdesks -- this may not be necessary. It is possible to override the approval requirement in order to provide support in the way that makes the most sense for your business.
Application Selection allows you to control which applications the support personel can access during the remote control session. At the beginning of a session, you are prompted to select which of the currently running applications you wish to give the support personel access to. As an aid to selecting the applications, a helpful preview window lets you see how your screen will appear to the technician. You remain in control during the session with the ability to change your selection at any time.
Click here to access 247tech LiveSupport or Submit a trouble ticket.